Refund policy

We hope you love your Efinia jewelry. Because many of our pieces are available in limited quantities, please review the following return policy before making your purchase.

Earrings

For hygiene reasons, earrings are final sale and cannot be returned or exchanged. This does not apply if your earrings arrive damaged or defective, or if you receive an incorrect item.

Necklaces and bracelets

We accept returns of necklaces and bracelets within 14 days of delivery.

To be eligible for a return, your item must be unworn, unused, and in the same condition in which you received it, with its original packaging. Proof of purchase is also required.

To request a return, please contact us at returns@efinia.co within 14 days of receiving your order. Once your return has been approved, we'll send you instructions on how and where to send your package.

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as Efinia cannot be responsible for return packages that are lost or damaged in transit.

Please do not send items back without first requesting a return, as unauthorized returns may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged or defective, or you receive the wrong item, contact us at returns@efinia.co as soon as possible so we can make it right.

Please include your order number and, if applicable, photographs showing the issue.

If an item needs to be returned because it arrived damaged or defective, or because we sent an incorrect item, Efinia will cover the return shipping cost.

Exchanges

We don't offer direct exchanges. If you are returning an eligible necklace or bracelet and would like a different piece, you may return the original item and place a separate order for the new one.

Because many Efinia pieces are available in limited quantities, we cannot guarantee that a particular piece will still be available.

Refunds

Once we receive and inspect an eligible return, we'll let you know when your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Original shipping charges are non-refundable, except when an order arrived damaged or defective or an incorrect item was sent.

Please keep in mind that your bank or credit card provider may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at returns@efinia.co.

Questions

If you have any questions about returns or refunds, please contact us at returns@efinia.co.